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ISG has conferred HCLTech with the prestigious "Star of Excellence Award, 2023", for service providers for customer service excellence based on the direct feedback from over 2250 unique customer evaluations. HCLTech received the highest no. of awards (6 awards) with an impressive CX score of 82.3 vs industry average of 68.9. Clients across regions, industries, and business roles have expressed significantly higher levels of satisfaction with HCLTech’s services than other top providers.
“HCLTech is really a business partner for us, thinking together finding adequate solution to any challenges or changes we might encounter.” - A global leader in Gaming industry
As per the report, "HCLTech ensures a consistent and enriching CX with its global Customer Advocacy Group (CAG) division. It focuses on customer satisfaction measurement, relationship improvement, potential risk identification and remediation, and continuous value creation. The company measures customer satisfaction through CSAT metrics at individual client projects and account levels. HCLTech also follows a regular and structured client cadence program at the CXO level once or twice a year and with the client business division head every quarter."
Download the report to learn more.
ISG has conferred HCLTech with the prestigious "Star of Excellence Award, 2023", for service providers for customer service excellence based on the direct feedback from over 2250 unique customer evaluations. HCLTech received the highest no. of awards (6 awards) with an impressive CX score of 82.3 vs industry average of 68.9. Clients across regions, industries, and business roles have expressed significantly higher levels of satisfaction with HCLTech’s services than other top providers.
“HCLTech is really a business partner for us, thinking together finding adequate solution to any challenges or changes we might encounter.” - A global leader in Gaming industry
As per the report, "HCLTech ensures a consistent and enriching CX with its global Customer Advocacy Group (CAG) division. It focuses on customer satisfaction measurement, relationship improvement, potential risk identification and remediation, and continuous value creation. The company measures customer satisfaction through CSAT metrics at individual client projects and account levels. HCLTech also follows a regular and structured client cadence program at the CXO level once or twice a year and with the client business division head every quarter."
Download the report to learn more.